Shipping Policy – Korean Derma
Thank you for shopping with Korean Derma. We aim to deliver your products quickly and safely with full transparency.
1. Shipping Coverage
We ship across India through trusted courier partners.
Delivery availability may vary based on your pincode and regional restrictions.
2. Processing Time
Orders are processed within 1–2 business days after successful payment.
During sale periods or high order volume, processing may take slightly longer.
3. Estimated Delivery Time
Metro Cities: 3–6 business days
Non-Metro / Remote Areas: 5–10 business days
Delays caused by courier logistics, weather, or external factors are beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be shown during checkout.
Occasionally, we may offer free shipping on promotional events or limited-time offers.
5. No Cash On Delivery (No COD)
We operate on 100% prepaid orders only.
COD (Cash On Delivery) is not available for any purchase due to product safety, hygiene reasons, and logistic compliance.
6. Order Confirmation & Tracking
Once your order is confirmed, you will receive an email/SMS with order details.
Tracking information will be provided once the package is shipped.
7. Incorrect Address / Failed Delivery
Customers must provide accurate and complete shipping details.
If an order is returned due to an incorrect address or failed delivery attempts, reshipping costs will be borne by the customer.
8. Damaged or Missing Items
If your package arrives damaged or tampered with, please record an unboxing video and contact us immediately.
Missing/lost product claims must be supported with proof and reviewed by our team.